Privacy Policy

TimelyLux is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), relevant Canadian provincial regulations, and — where applicable — the General Data Protection Regulation (GDPR) for users in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and other applicable jurisdictions.

1. Data Controller

TimelyLux
Address: 77 King Street West, Suite 400, Toronto, ON M5K 1A1, Canada
Business ID: 949827413
Email: contact@timelyluxnow.com
Phone: +1 437-928-6431

2. Information We Collect

We may collect personal data when you:

• Use our contact form or request service
• Place an order or subscribe to updates
• Create an account or request a quote
• Communicate with us via email, phone, or social media
• Browse our website (technical cookies and usage data)

This may include:

• Full name, email, and phone number
• Billing/shipping address and payment information
• Device identifiers and IP address
• Preferences and communication history

3. Purpose of Data Processing

• To fulfill orders and provide requested services
• To process secure payments
• To respond to your inquiries
• To meet legal or tax obligations
• To ensure security and improve user experience

4. Legal Basis for Processing

We rely on the following lawful bases:

• Your explicit consent (for marketing and cookies)
• Contractual necessity (e.g., fulfilling a purchase)
• Legal obligations (e.g., financial reporting)
• Legitimate interests (e.g., fraud prevention, customer service)

5. Data Sharing

Data may be shared with:

• Our secure hosting and infrastructure providers
• Payment processors (e.g., Stripe, Interac)
• Legal and accounting professionals (if legally required)
• Authorized partners, only with your permission

6. Data Retention

We retain personal information only for as long as necessary to fulfill its purpose or to comply with applicable laws (e.g., financial data for up to 7 years).

7. Your Rights (PIPEDA & GDPR)

Depending on your jurisdiction, you may:

• Access a copy of your personal data
• Request correction of incorrect or outdated information
• Request deletion of your data, where legally allowed
• Withdraw your consent at any time
• Restrict or object to data processing
• Lodge a complaint with the relevant data authority

For EU/EEA/UK users, complaints can be filed with your local Data Protection Authority. For Canadian users, contact the Office of the Privacy Commissioner of Canada (OPC).

To exercise your rights, contact us at contact@timelyluxnow.com.

8. International Data Transfers (GDPR)

If you are located outside Canada, please note that your data may be transferred to and processed in Canada. For EU/EEA/UK users, data transfers are safeguarded by appropriate contractual clauses or adequacy decisions where applicable.

9. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance site performance and personalize your experience. You may manage cookie preferences at any time through your browser or our site banner.

• Essential: Required for website functionality
• Analytics: Help us understand user behavior
• Marketing: Used only with your consent

10. Data Security

We implement SSL encryption, secure servers, and access restrictions to protect your data from loss, misuse, or unauthorized access. Data is stored within Canada or the EU depending on infrastructure requirements.

11. Updates to This Policy

This Privacy Policy may be revised periodically. The latest version is always available at timelyluxnow.com. Continued use of the website implies acceptance of any changes.